Free Shipping
We offer free standard shipping within Australia .
Delivery Address
Please note that we are unable to modify the delivery address once you have placed your order.
International Orders
We offer worldwide shipping. Free shipping is not valid on international orders.
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant, and we are unable to calculate these for you.
Shipment processing times
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of Your Order, We will contact You via email or telephone.
Shipping rates & delivery estimates
Shipping charges for Your Orders will be calculated and displayed at checkout.
- Shipping method: Australia Post Standard
Shipment cost: Free
Estimated delivery time: 2-6 business days
- Shipping method: Australia Post Express
Shipment cost:
Bags: AU$16.20
Wallets: AU$12.30
Estimated delivery time: 1-4 business days
- International postage cost and delivery time can be calculated via the link below (Note: all international packages will be sent from postcode 3174):
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Confirmation Email
Once your order has been dispatched, we will send you a confirmation email.
Damages
JLP Melbourne is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns, Refunds, and Exchanges
Please read our returns policy for detailed information about our processes.
Contact Us
If you have any questions about this Shipping Policy, You can contact Us:
- By visiting this page on our website: https://www.jlpmelbourne.com.au/contact/
- By sending us an email: [email protected]